JUST THINKING ON THIS FRIDAY EVENING, MAY 27, 2011

I have been a customer of AT&T most of my adult life. I went with most of you through the big government split up of the Ma Bell system in the eighties and we have now been reunited with AT&T as our local and long distance carrier again these past few years here in Collins, Mississippi.

If I ran my business like AT&T and some of the major telephone conglomerates I would have long been out of business. But I have learned, these big companies have gotten to the place that they feel their customers are out here to serve them and fill their pocket books with much money.

We woke up Thursday morning to no AT&T HOME telephone service and our local water service was also out. I called the water company, they thanked me for calling, and said, they were already having repairs going on as we were speaking and they said, your water service will be back in full service in about three hours or less. Our water service was back on by 11:00 AM.

I called AT&T and got a recording that this number was no longer a good number, (it was the AT&T repair line. I then called the main 888 number of that number was answered by a recording, that began to prompt me with everything but repairs. After three prompts and typing in my telephone number three times my telephone call was redirected to repairs. This prompting was again answered by a recording, which began to lead me through the same prompts of typing in my number and asking me questions about the repair needs. Finally after three more times of typing in my telephone number I did talk to a human being, who simply told me they were committed to having my telephone back in service by 7:30 PM Friday evening. In all of this typing and prompting I gave them my cell phone number to have the repairman call when the problem was solved or if they needed to get into my home to check the telephone line.

Here I sit in my home frustrated, because I realize AT&T and all of the other telephone companies in this great country are not the least bit concerned about their customers, nor can you and I depend upon their commitments. I have received not one call on my cell phone from anyone from AT&T to tell me where the AT&T repairman is. But I do know he is not here and it looks like we will be without our AT&T home telephone for at least three or four more days, because this is a holiday weekend.

If anyone is trying to get me on the AT&T telephone, that probably will not happen for a few days.

Before I published these frustrations on my blog, I wanted to give AT&T the benefit of the doubt and I called them again at 7:05 PM, they told me they were committed to 7:00 PM on Friday, May 27, 2011 to have my telephone problem resolved. I have not received a call from a AT&T repairman, so I realize I will spend the whole weekend without a AT&T home telephone. I just want to thank AT&T for their word of commitment.